Thermo Fisher Scientific Site Team Lead in West Lafayette, Indiana

Job Description

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

  • Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Provide direction to Site Specialist regarding daily duties.

  • Attend internal and external meetings concerning the stockroom management program.

  • Makes decisions and utilizes available resources to meet customer requirements, independently.

  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.

  • Communicates with supervisor any customer issues or potential problems.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Works effectively with a diverse cross-functional team.

  • Embraces Practical Process Improvement (PPI) methodologies.

  • Utilizes systems as required by job function.

  • Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

  • Performs other duties as assigned by management.

Inventory Management:

  • Stockroom / POU management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.

  • Perform on-site program replenishments and disbursements.

  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

  • Remove cardboard and trash as needed (detrashing).

  • Deliver direct shipment orders to end users.

Minimum Qualifications:

  • Must possess a minimum High School Diploma or GED.

  • Demonstrated verbal, written and presentation skills.

  • 2-3 years of customer service experience required

  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.

  • Must maintain Thermo Fisher Scientifics’ Four-I Values.

  • Detail oriented, problem solver, promotes team environment.

  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite.

  • May be required to work independently at a customer location.

  • Extensive walking is required.

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)

  • Must be able to lift, push and pull 50 pounds consistently.

  • Must be able to use material handling equipment such as push carts and pallet jacks.

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.

  • Some areas require steel toe shoes, bump hats.

  • Must be able to work overtime as required.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com at http://jobs.thermofisher.com/

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.