Job Information
ThermoFisher Scientific Team Leader, Customer Site in South San Francisco, California
Work Schedule
First Shift (Days)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials
Job Description
Location/Division Specific Information
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and elite service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. Position located in South San Francisco, CA
How will you make an impact?
The position leads the daily supervision of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Responsible for meeting goals and objectives of the customer location, as determined by contractual requirements. Includes oversight of core service offerings: order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, and chemical tracking.
What will you do?
Effectively leads a diverse cross-functional team of on-site service specialists. Responsible for complete employee lifecycle management: new hire selection, training, and performance evaluation.
Ensure full delivery of the committed scope of work. Collaborate and support the Program/Regional Manager for customer performance reviews.
Provide advanced chemical/consumable assessments as required in support of Research operations.
Provide Lead support for onsite chemical/consumable storage, review, evaluation, and purge.
Act as liaison between customer and Thermo Fisher Scientific. Build/refine processes, effectively identify issues and recommend solutions, develop corrective action plans, identify operational efficiencies/deficiencies through process improvement initiatives, and promote gold standard practices.
Writes and implements standard operating procedures to support the region and customer's service objectives.
Develops, tracks, trends, and reports business metrics, internally and at customer business reviews.
Defines new opportunities by actively seeking expansion of services within assigned areas, provides capability review presentations, acts as resource for sales team and customer in the area of service, savings and opportunities.
Conduct site audits and ensure completion of annual physical inventory.
Drives process improvement culture by supporting Practical Process I
Evaluates employees’ training needs, identifies solutions and coordinate needed development training.
Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met.
Promotes personal growth and development by staying abreast of new policies and improvements.
Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
May perform other responsibilities as assigned by management.
How will you get here?
Education
BS/BA degree in scientific or material management field; job related experience may be considered in lieu of college degree.
Experience
Experience in laboratory setting with scientific managed services preferred.
1+ years of relevant experience required.
1+ years of people leadership experience required.
Established customer service and service management experience.
Strong computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Demonstrated verbal, written and presentation skills.
Knowledge, Skills, Abilities
Must possess the leadership and supervisory abilities to be able to lead, promote team culture, coach and empower a large group of employees along with excellent interpersonal skills to relate with employees at various levels off the organization.
Strong analytical, detail oriented, and critical thinking abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced changing work environment.
Must maintain Thermo Fisher Scientific Four-I Values, including confidentiality.
Works primarily at customer sites, which may require working independently and extensive walking. Areas may include spaces where chemical-based allergens may be in use (penicillin, tetracycline, etc.)
Depending on area of building, personal protective equipment may be worn, including lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Compensation and Benefits
The salary range estimated for this position based in California is $64,800.00–$83,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.