Thermo Fisher Scientific Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

The Position

An outstanding chance to join Thermo Fisher Scientific Inc. in Sofia as an IT Manager.

Key responsibilities include, but are not exclusively:

• Working in compliance with legislation and policies

• Lead and develop a team of site support technicians, providing mentorship.

• Develop strategies to improve the efficiency and effectiveness of the site support team.

• Ensure timely resolution of IT incidents, service requests, and problems reported by end-users.

• Act as a blocking issue point and interface between Business & IT.

• Work together with other IT teams and collaborators to ensure smooth integration and support of IT systems.

• Support large enterprise projects and initiatives.

• Monitor support metrics and recognize opportunities for growth.

• Develop a customer-centric culture within the team.

• Manage vendor relationships and contracts for site support services.

• Provide assistance with colleague onboarding and offboarding.

• Participate in audits and business continuity planning.

• Embody and promote the 4i values of integrity, intensity, involvement, and innovation, serving as a role model to the team.

• Continuously improve processes using PPI methodology to find opportunities for improvements.

• Develop and maintain IT support documentation, including standard operating procedures (SOPs) and knowledge base articles.

• Facilitate collaboration and knowledge sharing between Site Support, Group IT, and Service Desk.

• Participate in the Daily Tier structure.

Requirements:

• Excellent proficiency in Bulgarian language and good English language skills.

• Master or Bachelor’s degree in information technology or related field.

• Proven experience in leading an IT site support team.

• Deep technical knowledge and solving skills.

• Excellent leadership and people management abilities.

• Understanding of IT service management processes.

• Good communication and social skills.

• Ability to prioritize tasks and meet deadlines.

• Understanding of Information Security principles

Proficiencies:

• Develop high performing teams

• Build successful work environments

At Thermo Fisher Scientific, each one, of our 100,000 extraordinary minds, has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.