Thermo Fisher Scientific Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The job description of a BEA Service Parts Sales Representative involves various responsibilities related to sales and customer service in the field of service parts. Some key duties and qualifications for this role include:

Sales and Customer Service: A BEA Service Parts Sales Representative generates sales of service parts to customers. This involves effectively communicating with customers, understanding their needs, providing product information, and offering appropriate solutions to meet their requirements.

Product Knowledge: Deep understanding of the service parts offered by BEA. This includes knowledge of different types of parts, their features, and compatibility with various equipment or systems. They should be able to confidently answer customer inquiries and provide technical assistance when needed.

Order Processing: Efficiently processing customer orders, ensuring accuracy in product selection, pricing, and shipping details. They should be able to navigate through the company's internal systems to manage orders, track inventory, and provide timely updates to customers.

Relationship Building: Building strong and long-lasting relationships with customers is crucial for success in this role. The representative should proactively engage with existing customers to understand their ongoing needs, identify upselling or cross-selling opportunities, and provide exceptional service to enhance customer satisfaction and loyalty.

Sales Targets and Reporting: Meeting or exceeding sales targets is an important aspect of this role. Develop sales strategies, monitor sales performance, analyze market trends, and prepare regular reports to track progress and identify areas for improvement.

Collaboration: Effective collaboration with internal teams such as marketing, product management, and technical support is essential. The representative should work closely with these teams to stay updated on product knowledge, promotional activities, and industry trends, thereby enabling them to offer the best solutions to customers.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.