Job Information
ThermoFisher Scientific Factory Order Desk II in Richardson, Texas
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How will you get here?
Education:
High School/ GED required and 4+ yrs of experience in the follow below listed. OR A degree Business Administration or related field and 2+ yrs of experience.
Processing Orders: Receive and process incoming orders from internal / external customers, both through electronic systems and over the phone. Ensure accurate entry of order details, including product specifications, quantities, shipping information, and delivery dates.
Order Tracking: Monitor the status of orders throughout the production process. Coordinate with internal departments, such as manufacturing, inventory, and shipping, to ensure timely order fulfillment and delivery.
Shipment Documentation: Prepare and organize all necessary shipment documentation, such as packing lists, shipping labels, customs forms, and bills of lading. Ensure that all required documentation is accurate, complete, and compliant with relevant regulations and customer requirements.
Invoicing: Generate accurate and timely invoices for completed orders. Verify pricing, discounts, and any additional charges. Ensure invoices are sent to customers promptly and in compliance with company policies and procedures.
Communication: Serve as a primary point of contact for internal / external customers, providing updates on order status, addressing inquiries, and resolving any issues or concerns related to the orders, invoices, or shipment documentation.
Documentation and Record-Keeping: Maintain accurate records of all orders, invoices, and shipment documentation, including order details, customer information, payment terms, and shipping information. Generate reports as required to track order and shipment metrics, invoicing status, and customer account information.
Problem Resolution: Proactively identify and resolve any issues or discrepancies related to orders, invoices, or shipment documentation. Collaborate with internal teams or management to resolve complex or unresolved issues.
Customer Service: Provide excellent customer service by promptly addressing customer inquiries, concerns, and complaints related to orders, invoices, or shipment documentation. Strive to meet or exceed customer expectations by providing accurate and timely information, resolving issues efficiently, and maintaining a positive and professional demeanor.
System Maintenance: Utilize and maintain order management, invoicing, and shipping documentation systems, databases, and other relevant software tools to ensure accurate and up-to-date order processing, tracking, invoicing, and shipment documentation.
Qualifications for a Factory Order Desk position with a focus on Shipment Documentation may include strong organizational and multitasking skills, attention to detail, excellent communication abilities, proficiency in using computer systems and software, knowledge of shipping and customs regulations, and experience in preparing and managing shipment documentation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.