Thermo Fisher Scientific Clinical Application Specialist - Bioinformatics in Remote / Field, Alabama

Job Description

As the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 17 billion in annual revenue. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Clinical Application Specialist, Bioinformatics

We are currently looking for a Clinical Applications Specialist with a strong background in Next Generation Sequencing and Bioinformatics to strengthen our team. You would be part of a field based team focused on supporting the software/analysis needs of customers from North American clinical testing labs.

Responsibilities

Develop Thermo Fisher business and relationship by providing:

  • Understand and support the needs of customers implementing Lab Developed Tests on the software/analysis for our Thermo Fisher Scientific / Ion Torrent / Oncomine™ product portfolio.

  • Owning the implementation of assays and products / clinical solutions within customer sites

  • “Customer first” approach to troubleshooting clinical support issues.

  • Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.

  • Build and maintain relationships with key decision makers and/or potential influencers.

  • Understanding the clinical regulated LDT customer and work with Oncology Sales to develop a successful commercial strategy for this market.

  • Manage relationships with key Thermo Fisher Scientific collaborating partners.

Job duties will include the following tasks:

  • Review and assist customers with analyses of their Ion Torrent data using Torrent Suite, Ion Reporter, and Oncomine™ Reporter software packages.

  • Help customers design and conduct experiments to assist in evaluations of Ion Torrent / Thermo Fisher products.

  • Promote new clinical product solutions at customer sites and at conferences/user meetings.

  • Work in collaboration with the Oncology Sales Team and Thermo Fisher support partners to set up the best support strategy for each customer site.

  • Build strong relationships with customers.

  • Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis.

  • Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically.

  • Align with other teams in the company on a regular basis.

  • Estimated 50% travel.

Experience/Qualifications/Qualities that are important in this role

  • Graduate (minimum) qualification in an appropriate science subject, molecular biology or bioinformatics preferred

  • Knowledge of Linux and scripting required.

  • Experience in bioinformatics application is mandatory. Molecular biology experience is strongly desirable.

  • “Customer First” approach to support.

  • Previous experience as application specialist desirable (NGS experience desirable).

  • Excellent communication and influencing skills.

  • Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process.

  • Strong drive for success.

  • Medical background, laboratory experience, and/or managed care knowledge desirable skills.

  • Understanding regulatory guidelines (CAP, CLIA, NYSDH, etc.).

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.