Thermo Fisher Scientific Digital Product Manager - Purchase Experience in Pittsburgh, Pennsylvania
When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Thermo Fisher Scientific recognizes that digital enablement has the power to change the way our customers work - providing them with unmatched capabilities for commerce, services, and innovation to drive productivity and ultimately power science. We are moving forward with a Vision to be the world's leading digital science company. In order to recognize our Vision, we are looking to significantly enhance our digital footprint and customer offerings.
As our company accelerates its digital technology offerings, a critical organization for our continued future success is digital customer experience and commercial representation. The digital product and portfolio teams, led by platform focused senior eBusiness leaders, drive the capability and feature strategy throughout our digital ecosystem. Creating meaningful and powerful digital experiences on behalf of our customers drives the digital product management team.
Our team is seeking a passionate, energetic candidate to join our team in the role of a Digital Product Manager - Purchase Experience. Reporting to the Senior Director of eBusiness for fishersci.com, this role will act as the global transaction product leader within critical function such as Cart and Checkout and purchasing tools. This role will also be responsible for defining the strategy and implementation priority for all roadmap items, globally that complete the purchase customer journey enabling a multi-billion-dollar commercial engine. This individual will need to collaborate with divisional functional leaders., senior business executives, digital product management staff, and IT engineering to define the portfolio capabilities that will deliver the customer experience of the future across our ecosystem. Serving the customer journey as a thought-leader and engagement champion will be the critical responsibility for this role.
Tightly collaborate with senior business partners to define the digital experience among core strategic initiatives and future eCommerce platforms
Build B2C, Marketplace, and connected eProcurement capabilities leveraging new and future technology that delivers the highest customer-centric digital experiences
Define product vision and strategy that aligns with overall business goals, meet customer needs, and contribute to meeting key performance indicators
Develops product roadmap that aligns with stakeholder expectations and resource availability
Engages external corporate customers and end users to understand their needs and how they can best be served through product capabilities
Monitors market, competitive, and technology trends and capabilities to shape strategy and roadmaps
Engage with stakeholders to develop business justification and obtain necessary buy-in and approval to move efforts forward
Presents strategy, roadmaps, and status updates to leadership on regular basis
Prioritizes work efforts and provides high-level requirements for product execution teams
Works with other internal groups to bring product roadmap to life including UX, engineering, QA, analytics, legal, business units, marketing and others.
Establish functional KPIs and monitor on regular basis to determine direction and provide justification for proposed efforts as well as to report results of previous efforts
Develop capabilities across channels (desktop, mobile, tablet, etc), platforms, and regional sites
5 years of relevant industry experience with a minimum of a bachelors degree. Advanced degree or MBA preferred
4 years Product Management or Relevant experience within a digital environment developing product strategy and with a demonstrable track record of roadmap delivery
Strong customer and CX focus
Track record in working to quantifiable targets and goal orientation
Influential communicator and skilled operator in a matrixed environment.
Ability to collaborate and negotiate priorities and resources across a complex global organization
Ability to effectively engage across organizational levels from executives to technical teams
Strong executive presence with good presentation skills
Exceptional verbal and written communication skills
Omni-channel digital experience
Product management experience within Life Sciences or similar environment
Experience working on global products that have regional considerations
Experience developing products across desktop, mobile, kiosk, and other devices
Experience working within Agile methodologies
Experience working within Agile framework
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.