Thermo Fisher Scientific Customer Service Coordinator II in Minneapolis, Minnesota

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Customer Service Cordinator II

  • The customer service personnel are responsible for fielding and assigning all incoming service, parts, and sales calls.

  • Successful candidates will be able to determine the customer’s need and respond appropriately by gathering customer information and setting up service Incidents and then directing the customer to technical support, field service or sales departments as appropriate.

  • The CSR is also responsible for setting up, maintaining, and invoicing/ shipping new parts and parts/equipment sent in for depot repair.

Minimum Requirements/Qualifications:

  • 1-2 years of similar experience is required

  • Must be able to read, write and speak English

  • Must possess a High School Diploma, Associates degree prefered

  • Experience in laboratory setting or services preferred

  • Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific

  • Must maintain Thermo Fisher Scientifics 4I Values

Non-Negotiable Hiring Criteria:

  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.

  • Must deliver excellent customer service to include maintaining a professional appearance at all times.

  • Must possess the operating skills to learn to enter data in various systems as necessary.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must be able to use a computer and possess basic skills in Microsoft Office suite of software.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.