Job Information
ThermoFisher Scientific Field Service Engineer II, Ion Chromatography in Mesa, Arizona
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Summary:
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. The current role would be to support our IC (Ion Chromatography) and HPLC products. Our team also supports GC, Trace Elemental products (iCAP, iCPMS, & AA), and MS/LCMS. There could be opportunities in the future for these products as well. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.
Responsibilities:
Perform on-site installation, repair, maintenance and qualifications.
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Minimum Qualifications:
Bachelor’s degree or High School diploma with equivalent experience
Effective communication skills and ability to establish good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Must be available to travel overnight up to 50% within the territory or other areas as required, however, the Phoenix postition typically does not have as much travel
Essential Functions and Physical Requirements
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver’s license and safe driving record
Preferred Qualifications:
Bachelor’s Degree in Chemistry, Sciences or related field
Hands-on experience with Ion Chromatography
3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
Location: The territory primarily covers Arizona. Must reside within the state of Arizona. This position has not been approved for relocation.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.