Job Information
ThermoFisher Scientific Senior Site Specialist in Indianapolis, Indiana
Job Description
Job Title: Senior Site Specialist
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
Indianapolis, IN, Remote (90%) and onsite (10%) for training and support services.
How will you make an impact?
This position is primarily focused on customer service and inventory management aspects of Managed Services. This position will use the sophisticated functionality of systems and applications such as ULS IM, Mainframe, Ariba, SAP, Jaggaer and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to collect necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.
What will you do?
Pending position placement, other activities may include the following customer service and inventory planning activities: replenishment, backorder reporting, alternate part identification, order expediting, cycle counting, collaboration with onsite support team and sales team.
Follows well-defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisors regarding daily duties.
Makes decisions and uses available resources to meet customer requirements, independently.
Analyzes/maintains/reconciles various reports to ensure business requirements are met.
Shows strength at collecting, presenting and explaining performance metrics.
Communicates with supervisor any customer issues or potential problems and may help identify solutions. Promotes personal growth and development by staying abreast of new policies and enhancements.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works effectively with a diverse cross-functional team.
Adopts Practical Process Improvement (PPI) methodologies.
Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
Makes on-site program replenishments and disbursements. Performs stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
Other tasks as assigned.
How will you get here?
High School Diploma required.
Previous customer facing experience.
Knowledge, Skills, Abilities
Ability to read, write and speak English.
Displays a high level of confidentiality for both customer and Fisher.
Maintains Thermo Fisher Scientifics’ Four-I Values.
Strong desire to serve the customer, and the social skills to deal with various levels of personnel at the customer site.
Must be focused on delivering excellent customer service, including maintaining a professional appearance and demeanor.
May be required to operate handheld scanners and learn to enter data in various systems as necessary.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must possess strong analytical skills to reconcile various reports to ensure customer requirement are met, and to collect, present and explain job or site-specific performance metrics.
Must be proficient with a computer and the Microsoft Office software suite.
Works primarily at a remote home office. When required, reports to customer locations in Indianapolis and will work in an office environment including cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)
Able to work overtime as required.
Benefits
Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%
Tuition Reimbursement – eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Charitable Gift Matching
Company Paid Parental Leave
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.