Job Information
ThermoFisher Scientific Lab Concierge Specialist in Holly Springs, North Carolina
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in the laboratories, improving patient health through diagnostics or the development and manufacturing of life-changing therapies, we are here to support them.
Location/Division Specific Information
Customer location in Raleigh, North Carolina
How will you make an impact?
Leverage communication skillset to support team members and key clients
Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, development of business metrics, and team management
Champion innovation and practical process improvement in the program
Responsibilities
Instills a customer-focused culture that promotes loyalty through the delivery of market leading customer experience.
Working within Computerized Maintenance Management System (CMMS), to providing updates to equipment work order records. Maintaining CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records.
Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists.
Perform vendor escorting for work site activities
Support the procurement of materials for equipment management such as lab consumables
Support glassware activities as needed
Generate client requested reports as requested, including open work orders, work order status, and pending service requests
Extensive Customer Service including timely response to all service status requests. Independently makes decisions and applies available resources to meet customer requirements and communicates any customer issues or potential problems
Serve as the first point of contact for any lab support service questions
Maintain safety awareness, by maintaining and authoring Work Instructions and performing PPE assessments. Promote a safe work environment through various safety initiatives within functional area. Following well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works optimally with a diverse cross-functional team
Embraces Practical Process Improvement (PPI) methodologies
Positively represent Thermo Fisher Scientific at all times throughout customer locations.
Attend required training sessions
How will you get here?
High School Diploma or GED required
Bachelor’s Degree preferred or equivalent combination of two-year degree and experience of laboratory setting.
Expert on GMP environment preferred
Proven excellence in developing customer relationships
Knowledge, Skills, Abilities
Focus on laboratory safety and GXP compliance
Proficient verbal and written communication skills; including experience writing procedures and presentation skills
Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs
Strong customer service
BENEFITS
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
At Thermo Fisher Scientific, each one of our 65,000 outstanding minds have a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.