Job Information
ThermoFisher Scientific Customer Succes Manager - Semi in Hillsboro, Oregon
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job description:
Are you ready to take on an exciting and rewarding challenge? As a Customer Success Manager - Semi at Thermo Fisher Scientific Inc., you will have the opportunity to make a significant impact in high tech/capital intensive industries. Join our world-class team and support our customers optimize their workflow and achieve their goals.
Location/Division Specific Information:
Join our Materials and Structural Analysis Electron Microscopy business, where we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. We design, manufacture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
The Mission:
As a Customer Success Manager, your goal will be to help our customers be successful. Working closely with colleagues from cross-functional support teams, you will deliver outstanding post-sales support and removing barriers to customers success.
The Position:
In this role, you will build positive relationships with customers. You will collaborate with Sales, Applications, and R&D to create tailored onboarding plans for each customer, taking into account their experience level and needs. Monitoring customer progress, you will act as an internal advocate to connect customers with the resources they need to optimally support their operations with our high-end systems.
Responsibilities:
Build positive relationships with customers
Leverage customer intake meetings to set expectations, decide on success criteria, and understand individual customer needs
Engage with customer's equipment and process representatives and develop relationships with their lab leadership and key users
Work with sales, service, IT, and service innovation teams to ensure smooth installation, training, and technology adoption
Supervise and track customer progress from point of sale through installation and training and beyond
Serve as a single point of contact for customer concerns
Identify processes, infrastructure, and/or product changes and/or offerings that could improve customer experience
Up to 30% travel required, primarily within North America West Region
Minimum Qualifications:
Equivalent experience in high-tech/capital intensive industries or an advanced degree (M.S./Ph.D.) in Electrical/Electronic Engineering
Five years of customer service/advocacy experience, preferably in high-tech
Excellent teammate who can also work independently
Strong communication and interpersonal skills
Preferred Qualifications:
Experience in technical or application aspects of Electron Microscopy
Confident and driven
Project management experience
Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applications from candidates of all backgrounds. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process. If you require assistance or an accommodation due to a disability, please contact us at 1-855-471-2255* and provide details about your required accommodation.
Join our team and help us make the world healthier, cleaner, and safer. Apply today at [link to job application].
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.