Job Information
ThermoFisher Scientific Customer Experience Specialist I in Hemel Hempstead, United Kingdom
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us
At Thermo Fisher Scientific, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. As a world-class leader in scientific research and innovation, we are driven by our core values of Integrity, Intensity, Innovation, and Involvement. We believe in the power of collaboration and are proud to be a team of over 100,000 diverse colleagues working together to accelerate research, solve complex scientific challenges, and support patients in need. Join us and #StartYourStory at Thermo Fisher Scientific, where your experiences, backgrounds, and perspectives will be valued.
Customer Experience Specialist I
Duration: 6 months
Join our team as a Customer Experience Specialist I and contribute to providing exceptional customer service and support. This role offers an opportunity to ensure the highest level of customer satisfaction by competently handling inquiries, determining customer needs, and successfully implementing solutions.
Responsibilities:
Collaborate with customers to understand their requirements and provide world-class support
Respond promptly and professionally to customer inquiries via phone, email, and chat
Troubleshoot and resolve customer issues, ensuring a positive customer experience
Maintain accurate and detailed customer records in our CRM system
Actively discover ways to enhance customer satisfaction and propose improvements to existing processes.
Requirements:
Proven experience in a customer service role, preferably in a fast-paced environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in using CRM software and Microsoft Office Suite
Location:
United Kingdom
Thermo Fisher Scientific is an equal opportunity employer and values diversity in our workforce. We strictly prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities throughout the job application process. If you require assistance or an accommodation, please contact us at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation. We appreciate and welcome all applicants, and we look forward to reviewing your application.
Apply today at http://jobs.thermofisher.com and take the first step towards an exciting career as a Customer Experience Specialist I at Thermo Fisher Scientific.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.