Thermo Fisher Scientific System Analyst I in Greenville, North Carolina

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Position Summary:

Thermo Fisher Scientific is seeking a System Analyst II to assist in support of our Laboratory and Quality based applications. Collaborating with all levels of business users and information technology staff, the individual will be responsible for performing analysis, debugging, configuration, implementation and maintenance for applications.

Key Responsibilities:

Provide day to day support function to PSG labs, ensuring all lab applications are functional at all times.

  • Works with the lab teams to identify issues and troubleshoots them. Working with IT staff and labs to proactively resolve these issues.

  • Daily support of lab applications.

  • Have ability to facilitate requirements gathering, writing minor system update specs, and test script for small updates.

  • Supporting LAB IT Validation as required.

  • The modification and execution of scripts and documents per regulation (good documentation practices and ensuring regulatory compliance).

  • Works with the wider IT community as required to resolve issues.

  • Perform technical audits of system to ensure data integrity. Review account mgmt. and activity for systems assigned

  • Troubleshooting system problems are varied and may require applying judgment, evaluation, or analytical thinking to be solved. Assist in development and achievement of project targets set by the Information Technology department.

  • Issues with the lab application need to be resolved with the sense of urgency.

  • Seek proactive problem prevention measures to ensure lab is operational on a 24/7 schedule.

  • Primary authority involves problem resolution with little direction required. Also includes proactive project work.

  • May be required to perform other related duties as required and/or assigned.

Minimum Requirements/Qualifications: (required)

  • Bachelor degree in Computer Science, Information Systems or related scientific discipline or equivalent education and experience.

  • Position will be based out of EU / NA, travel to other sites will be required (no more than 20% of the time)

  • 2 years technical experience as a Systems Analyst / Application Support Engineer

  • Good understanding of Windows OS.

  • Analytical and problem solving skills and the ability to work accurately, with interruptions, to meet deadlines.

  • Written and verbal communications and the ability to interact with both technical and non-technical stakeholders and users.

Other Job Requirements: (preferred)

  • Experience with Citrix environment and working knowledge of networking

  • Experience within the biotech or pharmaceutical industry

  • Experience with LIMS or any lab systems

  • Experience with a validated systems environment, including 21CFR Part 11, ISO 17025, GxP, etc. .

  • Understanding of laboratory processes and methods

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.