Job Information
ThermoFisher Scientific Service Support Specialist II in Cramlington, United Kingdom
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join Thermo Fisher Scientific to assist customers in finding cancer cures and ensuring food safety.
Location/Division Specific Information
Cramlington, UK
How will you make an impact?
The Service Support team helps global engineers and specialists with Single-Use Technologies and Bio-production Equipment.
What will you do?
Support team helps service team provide outstanding customer experience. Role includes responding to inquiries, troubleshooting, and collaborating with other teams.
Key responsibilities include:
Assisting with customer communications and resolving critical issues
Supervising and following up on spare parts and service quotes, customer purchase orders and customer orders
Coordinating customer demand and direct incoming customer material for inhouse calibrations and/or repairs
Achieving delivery of equipment within the specified delivery timelines
Facilitating execution of projects being implemented at the customer site including RMA and warranty requests
Supervising service contract obligations and facilitate compliance with key performance indicators
Working with regional managers to project delivery schedules and adjust service schedule for resource planning and scheduling
Maintaining Service Database in Salesforce.com
How will you get here?
Education
Bachelor's degree or equivalent work experience.
Experience
Proven ability
Salesforce experience
ERP experience
Customer service experience
Experience in the Biotech/Pharma field a plus!
Knowledge, Skills, Abilities
Self-directed, persistent and results driven
Able to seek and resolve problems
Ability to work well under timelines
Excellent verbal and written communication skills
Phenomenal teammate, able to work successfully with others
At Thermo Fisher Scientific, every one of our outstanding minds has an exceptional story to share. Come on board and be a part of our remarkable mission—empowering our customers to improve the world's health, cleanliness, and safety.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.