Job Information
ThermoFisher Scientific Engineer II, Field Service in Courtaboeuf, France
Job Description
Job Title: Field Service Engineer
Reports To: Service Manager
Group/Division: CAD/BEA
Career Band: 5
Track: Professional
Location: France
Mission:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.
Key responsibilities:
Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
Based in Spain, and time to time in other countries in EMEA. Request to travel from Monday to Friday (>50 000km per year).
Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers (XRF/XRD/EDX) and optical emission spectrometers. Request to wear some parts until 25kg and walk through our customer factories with long distances and multiple stairs.
Responsible for providing services at site within the agreed conditions; sets the accurate priorities.
Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
Help on continuous improvement through our Practical Process Improvement Business System
Participation in training courses in Switzerland (Ecublens) and the Czech Republic (Brno)
Experience/Qualifications/Qualities:
Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)
Five years of work experience in technical services
Field service experience (technical) or strong service knowledge
Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc.…)
Outstanding fixing skills passionate about electromechanical, software and application issues
Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement
Practical experience in an equivalent position (confirmed ability in a similar position for 5 years desired).
Excellent interpersonal communication both written and oral in French and English. German would be a plus.
Ability to work efficiently with customers and colleagues in difficult and stressful situations.
Good knowledge of electronics and mechanics
Customer friendliness and a professional demeanor
PC literacy including MS Office and Outlook.
Ability to travel (both domestic and internationally) up to 4 nights per week at hotel.
Valid driver's license
Self-organized and effective
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.