Job Information
ThermoFisher Scientific Service Support Analyst (temporary) in Cotia, Brazil
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Are you looking for a rewarding administrative role? Thermo Fisher Scientific Inc. is seeking a service support specialist to join our world-class team. As a service support specialist, you will play a crucial role in our mission to enable our customers to make the world healthier, cleaner, and safer.
Responsibilities:
Provide exceptional administrative support to the team, ensuring flawless execution of daily tasks.
Collaborate with cross-functional teams to successfully implement and manage administrative processes.
Compete in a fast-paced environment, prioritizing tasks and meeting strict deadlines.
Determine and recommend improvements to enhance efficiency and streamline operations.
Foster a collaborative and inclusive work environment by actively participating in team meetings and sharing innovative ideas.
Controlling of 0800 service, opening and monitoring calls and service order, follow up of the test replacement forms.
Supervision of archiving (physical/electronic) of service orders.
Purchase order request in the JDE system for Back Office.
Management of field service schedule.
Management of the execution/frequency of preventive maintenance.
Check list reports and closing of work orders for Service Manager.
Ensure that field and support procedures are in accordance with procedures established by the local Quality department.
Compile report for CAS research submission from Scientific Advisory and Technical Assistance.
Update of installed base inventory (equipment and peripherals).
SDG Key Account Concierge.
Report monthly AST metrics to Sr.Technical Service Manager in Sweden / France and Brazil.
Review and update quality procedures in Docnix.
Occasional monitoring of technical visits to the customer with field engineers focusing on relationships.
Presentation of internal and external Metrics (Power BI) to clients.
Requirements:
Proven experience in an administrative role, preferably in a scientific or healthcare setting.
Proficient in Power BI, Microsoft Office Suite and other related software.
English and Spanish - Intermediate level.
Strong organizational and time management skills, with the ability to multitask effectively.
Excellent communication skills, both written and verbal.
Ambitious and self-motivated, with a strong attention to detail.
Join our team and start your story at Thermo Fisher Scientific, where we value diverse experiences, backgrounds, and perspectives. We are committed to providing equal opportunities for all applicants and employees. Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Accessibility/Disability Access:
Thermo Fisher Scientific is dedicated to providing accessibility services for job seekers with disabilities. If you require accommodations or assistance during the job application process due to hearing, vision, mobility, or cognitive impairments, please contact us at 1-855-471-2255*. We will ensure that you receive the necessary support to successfully apply for our jobs.
- Please note that this telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or accommodations. Messages unrelated to accessibility or technical issues will not receive a response.
Apply today and join our team of passionate individuals who are making a difference in the world. Visit our website at http://jobs.thermofisher.com to submit your application. We look forward to hearing from you!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.