Thermo Fisher Scientific Sr. Application Technical Lead Changepoint and Applications in Cincinnati, Ohio

Job Description

Sr. Application Support Technical Lead Changepoint and Local Applications

The Sr. Application Support Technical Lead position requires a highly efficient and proactive professional with experience supporting Health and Life Sciences organizations, and strong working knowledge of management of an application’s lifecycle, and experience leading technical application support personnel. The role involves responsive support when needed, leading a small team of technical resources, and a close working relationship with colleagues and business stakeholders around the world.

This position will lead others in providing support and maintenance on to the existing user community for Changepoint, SharePoint, Cognos Controller and Cognos BI, local applications (e.g. Crystal Reports, Oracle database, local non-SAP ERP systems) and others as assigned. You’ll also investigate and assist in the resolution of application issues, data discrepancies, mentor and provide guidance to team members, and identify opportunities for system enhancements and improved user experience. This position will also liaise with the appropriate vendors and broader IT team as needed and conduct user training and manage application deployments.

Essential Duties and Responsibilities:

  • Tier 3 application support including incident troubleshooting, issue resolution, and follow-up, and may include system patching and upgrades

  • Leading, mentoring, tracking performance, and providing guidance to team members and more junior personnel

  • Work with business stakeholders to identify and analyze business processes, workflows, requirements, issues and opportunities, and evaluate the potential application of new application extensions or modified technology solutions and/or business processes

  • Resolve data discrepancies and integration issues between all business systems and applications

  • Perform unit and functional testing of new features and functionality and assist in the coordination of sign-off and roll out

  • Provide training of new and existing systems or system extensions as needed to support operational activities

  • Troubleshoot end user reported problems or coordinate internal and/or external support as necessary

  • Develop application and training documentation, standard operating procedures, knowledgebase articles, and communicate resolutions to end users

  • Administer user accounts as needed for new access and service accounts for systems integrations

  • Performs role of technical SME for assigned applications

  • Implement Continuous Service Improvement opportunities

  • On call Support during holidays and off business hours for anything that requires immediate production down attention

  • Facilitate weekly program/projects status updates with associated teams on progress towards deliverables and milestones

  • Facilitate monthly executive reviews with associated teams on progress towards deliverables and milestones

  • Escalate issues to leadership for engagement and resolution

Requirements:

  • 7+ years of experience supporting, configuring, and managing Changepoint, SharePoint applications, and ERP systems

  • Experience working with global teams

  • Experience supporting enterprise applications

  • Excellent verbal and written communication skills to communicate complex information clearly and concisely

  • Experience leading small teams of technical resources

  • Working knowledge of business processes

  • Strong organizational skills

  • Strong technical skills with knowledge of database technologies (Oracle, MS SQL Server) and SQL programming

  • Experience supporting Software as a Service applications and on-premise applications

  • Ability to work well with people from many different disciplines, and with varying degrees of technical and business expertise

  • Strong problem-solving and analytical skills

  • Strong project management skills

  • Excellent facilitation and negotiation skills

  • Ability to work independently

  • Track record of excellent customer service

  • Ability to drive consensus

  • Ability to juggle and prioritize multiple tasks within a collaborative team environment

  • Demonstrated flexibility and willingness to do what it takes to get the job done

  • Drive and desire to learn and grow both technical and functional skill sets

  • Proficient in Microsoft Word, Excel, Power Point, Project, and Visio

  • Ability to travel occasionally (10% maximum)

  • Bachelor’s degree in Computer Information Systems, Computer Science, or Engineering in a related field, or equivalent experience

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.