Job Information
ThermoFisher Scientific Engineer I, Field Service in Chandigarh, India
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions
Job Description
Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on HPLC/IC instruments in North India.
Support the HPLC/IC new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
Provide complete detailed service reports on a regular basis as soon as service visits are completed.
Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
Actively support to achieving the CAS and business goals.
Take ownership for customer satisfaction for services performed.
Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
Travel as per advise by the reporting manager to provide customer service.
Education:
- Bachelor’s degree in Instrumentation, Electronics field.
Years of Experience:
- More than 2-5 years working experience handling the same field equipment’s services.
Knowledge, Skills, Abilities:
hands on experience in relevant Industries & Processes for HPLC and IC. the experience in GC will be added advantage.
To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
Exceeding customer service level expectations (external & internal)
Working to agreed target days, A focus to finding solutions.
Working within quality and company policy guidelines, Maintaining a professional appearance at all times
Competency:
Effective interpersonal, communication and listening skills., problem solving, customer centric approach
Handling the complicated situations
Experienced in Microsoft applications including Microsoft office.
Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.