Job Information
ThermoFisher Scientific Asset Management Account Manager in Carlsbad, California
Work Schedule
First Shift (Days)
Environmental Conditions
Office
Job Description
Are you looking for an exceptional opportunity to showcase your Account Management skills? Thermo Fisher Scientific Inc. is seeking a highly motivated Asset Management Account Manager to join our world-class team. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you’ll be supported in achieving your career goals!
This is your opportunity to work as an Account Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) team. In this role you will serve as the primary Asset Management Resource for one or multiple accounts, providing day to day management, support, and technical guidance to meet the ULS and Customer objectives. The Account Manager manages work orders in an Asset Management Database and account/site level inventory. The Account Manager will encourage/manage program growth and track clients invoice payment. The successful candidate achieves a high level of customer satisfaction, account growth & profitability through their own actions and by using the resources of Unity Lab Services.
Responsibilities:
Conduct account/site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff. Responsible for customer satisfaction and loyalty.
Support the development of quarterly business reviews for managed accounts, attend and present in lead role during meetings.
Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability.
Monitor all service activities, to include, timeliness, accuracy, and quality of the event, including vendor compliance.
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
Support action plans and tracking mechanisms to drive continuous improvement.
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
Support customer concern and problem resolution at account as needed.
Adhere to all Thermo Fisher and customer security and safety procedures.
Minimum Requirements/Qualifications:
Bachelor’s degree or equivalent experience
3-5 years of Industry experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.
3 years of previous account and/or project management experience preferred.
Preferred lab operations, field service experience (technical) or strong service knowledge.
Proficiency with Microsoft Word, Excel, PowerPoint.
Experienced in achieving customer loyalty and growing customer base.
Self-starter with strong bias for action; able to get results.
Builds customer allegiance and strong, professional client relationships.
Effective open communication skills (both verbal and written).
Analytical review and reporting capabilities
Effective problem solving, with ability to work independently and proactively to resolve customer issues.
Excellent time management and ability to prioritize work based on business and client needs.
Ability to make commitments, track and communicate progress, and follow through until completion.
Ability to travel (<40%)
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Working Conditions:
Works primarily remote-based in-home office space and/or at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
Level of Visual Acuity: Clerical, professional, administrative.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
Some areas require steel toe shoes, bump hats and/or safety glasses.
Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Compensation and Benefits
The salary range estimated for this position based in California is $75,000.00–$112,500.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.