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Thermo Fisher Scientific Industry Director - Biotechnology Segment in Boston, Massachusetts

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Position Summary:

The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. The Industry Director is responsible for all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth. Manages multiple segment-specific customers.

Key Responsibilities:

  • Drive corporate relationships by understanding customer life cycle and contract timeframes

  • Coordinates needs and opportunity assessments across locations

  • Measures customer satisfaction and develops strategies to improve

  • Drives the Request for Proposal process

  • Coordinates and communicates business development initiatives and strategies

  • Identifies target profitability, terms and conditions

  • Creates and manages the account strategy and implementation plan

  • Conducts business reviews with customers

  • Provides direction to managers/sales representatives on expectations for servicing accounts

  • Drive market share improvement and identify standard marketing programs/promotions relevant to customers

  • Evaluate customer performance for contract compliance

Minimum Requirements/Qualifications:

  • Bachelor's degree; MBA preferred or equivalent work experience.

  • 10+ years of relevant work experience; strong background in science and the specific industry segment

  • Demonstrated ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management

  • Strong financial analysis, negotiation, and project management skills

  • Strong leadership skills in a matrix environment

  • Proven sales record

  • Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.