Thermo Fisher Scientific Field Service Engineer II - Remote, Massachusetts in Boston, Massachusetts
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.
NOTE: This position is not eligible for relocation benefits.
How will you make an impact?
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
What will you do?
Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
Interacts with customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues and improve processes.
Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Executes Qualification & Validation Products at customer sites.
Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
Manages travel expenses and follows Thermo Fisher Scientific's travel policies and guidelines.
May be required to perform other related duties as required and/or assigned.\
How will you get here?
Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Masters level degree preferred
Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
Experience in a clinical, diagnostics and/or other regulated environment a plus
Experience in related product applications a plus
Knowledge, Skills, Abilities
Uses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Aptitude for learning and understanding IT systems and processes a plus
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.