Job Information
ThermoFisher Scientific Dedicated Sales Support Specialist in Beijing, China
Work Schedule
Other
Environmental Conditions
Office
Job Description
Are you ready to take your career to the next level? Thermo Fisher Scientific Inc. is seeking an exceptional Sales Operations Analyst III to join our world-class team. As a global leader in serving science, we provide sophisticated tools and services to enable groundbreaking discoveries, helping our customers make the world healthier, cleaner, and safer. This is an ambitious role for an individual who is driven, proven, and eager to compete in a dynamic and fast-paced environment.
Job Description:
Liaison between sales/customer and all relevant internal teams (CSR, Planner, B2B, CAM, product management, tech support, customs, credit & collections, service, price maintenance, inter-divisional, etc.)
Process all inbound escalations from the BID Sales Team via phone, email and chat.
Effectively communicate resolutions direct to end-customers
Quote & Order research and resolution, Order Entry
Proactive Open/Stuck Order Management
Assume full ownership and accountability of the order admin functions for a set group of BID sales districts
Requirements:
Bachelor’s degree is preferred in Business Administration or a scientific discipline.
2 years of related customer service experience with order entry systems and processes experiences required.
Excellent written and verbal communication skills are required.
Must demonstrate the ability to identify and solve problems, and to multi-task under deadlines.
Must have a working knowledge of personal computer applications such as Microsoft Word, Excel, PowerPoint and Outlook.
Order entry/inquiry experience required
Experience with Salesforce and the quoting process is preferred.
Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We believe that a diverse workforce enhances our ability to innovate and compete in the global marketplace. We also provide reasonable accommodations/adjustments for individuals with disabilities or other special needs. If you require any accommodations/adjustments during the application process, please let us know and we will be happy to assist you.
Join our team and be part of a company that is dedicated to making a difference in the world. Apply now and embark on an exciting journey with Thermo Fisher Scientific Inc.!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.