Thermo Fisher Scientific Supervisor, Field Service Engineer in Austin, Texas

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

Thermo Fisher Scientific’s Field Service organization is seeking a Supervisor, Field Service Engineers who will be responsible for handling a team of highly skilled service engineers. They are primarily responsible for enhancing the quality of services being provided to customers. The Supervisor, Field Service Engineers will conduct a thorough research to understand the exact needs of the customers. Will ensure that the services are delivered efficiently within contractual timelines and policies.

Additional responsibilities include but are not limited to the following:

What will you do?

  • Schedule and participate in training field service personnel.

  • Monitor spare parts inventory and ensure adequate supplies are available.

  • Determine necessary parts and quantities for car stock.

  • Maintain skills as subject matter expert in all advanced product areas by working closely with product managers and attending trainings as needed.

  • Provide technical direction, scheduling and supervision to multiple field service personnel, including full-time employees and subcontractors.

  • Coach and mentor direct reports.Work with in-house personnel and system support specialists to establish and maintain depot analysis, repair, and reliability tracking procedures.

  • Develop and maintain Field Service training programs.

  • Develop and maintain Field Service Manuals.

  • Maintain software and databases for technical support, field service, and all reporting functions.

  • Create or update Field Service Engineers SOPs.

  • Oversee the Field Service Engineers to meet or exceed quality regulations and standards.

How will you get here?

  • Associate degree in Electronics Technology, Biomedical Engineering, Life Sciences or equivalent certifications and/or experience.

  • Bachelor’s degree in Engineering or any Life Sciences is preferred

  • Experience leading a team for 5 years is preferred

  • Minimum 10 years of directly relevant experience working in field service

  • Proven leadership and first-line supervisor experience

  • Ability to develop high levels of credibility and forge solid and positive professional relationships with subordinates, peers, upper management and the customer base

  • Strong leadership skills with a focus on team building

  • Strong project management and organizational skills

  • Excellent verbal and written communication skills

  • Work independently and in a team environment with little supervision

  • Ability to multi-task and work in a deadline-driven environment

  • Demonstrate flexibility, adaptability and dependability

  • Strong skills using MS Office, and related software

  • Ability and willingness to travel domestically and internationally up to 75%

  • Superior organizational skills with ability to multi-task and balance complex and routine work activities.

  • Demonstrated ability to facilitate cross-functional teams, influence business partners and get results through others. High-level business acumen.

  • Advanced interpersonal and communication skills, both written and verbal, with the ability to work as a team player and team builder.

  • Excellent communication skills for group presentations and intercompany written and verbal communications.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.